Here is a brief summary of the most frequently asked questions

  • Where to buy the Paris Welcome Card?

    • The Paris Welcome card is available online only.
  • Where can I redeem the Paris Welcome Card?

    • There is no need to redeem the card. After you order it, everything will be sent to your email and you can immediately begin planning your trip and discovering Paris.
  • Where do I pick up the Paris Welcome Card?

    • There is no need to pick up the card. All information will be sent to you as soon as you order, ready to use!
  • What is so special about the Paris Welcome Card?

    • The Paris Welcome Card will save you time and money. There is no time wasted on shipping or picking up the card. Right after you order, you are ready to go! Even before you arrive, you can begin exploring Paris in your smartphone with the free self guided tours of the most popular neighborhoods, like Notre Dame, Montmartre and the Latin Quartier. You can create your own agenda and specialized walking route with the help of the map. All tickets you add can be redeemed easily at the service provider’s website. Last but not least, you will love our Louvre & Orsoy audio guides which include a very easy navigation system. All our audio guides and audio tours are made by local experts and are available as an app for your İphone or Android phone.
  • How does the Paris Card work?

    • You choose the number of travelers, your travel dates and then create your own card according to the attractions you want to see. After you order, you’ll receive the digital card and the redemption codes for the tickets you have ordered. You need to redeem the tickets at the service providers website. The process is extremely easy and we provide the links for where to redeem them. All you need to do is choose the dates and time you'd like to visit. You can redeem the tickets as soon as you order or when you arrive in Paris. We recommend you to do so at least 24 hours before your visit. During high season, like Christmas or Easter or other major public holidays, we recommend even at least 72 hours arriving.
  • Is public transportation included inside the Paris Welcome Card?

    • No, we have not included public transportation because it is very easy to buy public transportation tickets in Paris. You can buy tickets at the machines you see inside the metro stations. The automated machines are quick and easy to use and accept Euro coins or Visa/Master Cards with chips. A single ticket costs 1.90 €. If you're traveling in a group or planning to use the metro a couple of times we suggest you consider buying a pack of 10 for 16.90 €. This option, called “carnet” in French, saves time since you will not stop by again. Children below age four ride for free while those under nine can ride at half price.
  • What is the Paris Welcome Card pass?

    • The Paris Welcome Card is a budget friendly pass for Paris, providing you with a fast track pass and easy entry access to the most popular attractions and museums. In addition, self guided tours, audio guides and maps come free of charge.
  • What is included in the Paris Pass?

    • In the Paris Welcome Card a digital map with useful information, self guided tours, and discounts for top attractions are included. What makes the card unique is that you can add tickets according to your own agenda and preferences. Therefore, you only pay for what you want to do and see.
  • Does the pass include all of Paris attractions?

    • Only the attractions which you add are included in the pass. That way, you only pay for what you want to do and none that you don't plan to visit.
  • What about Covid restrictions at attractions?

    • Since Covid 19, all attractions have changed to a time slot system, meaning you must choose the date and time you want to visit the site before arriving. Do not worry, our card and system is very easy to use. With your order you will receive the link and you can easily redeem your code.
  • How do I find out an attraction’s hours of operation?

    • In your confirmation, you will receive a link that provides the details of opening and closing hours and available time slots.
  • What are the advantages of the Paris Card?

    • The biggest advantages of the card are the independence and flexibility. With the Paris Welcome Card guests do not have to rely on tour groups and waste time waiting for others. You are free to move around the city and explore according to your interests.
  • Do I have to print any documents for the Paris Welcome Card?

    • No need for print-outs. This is a paperless, digital, ready to use sightseeing card! At the attraction entrance you just scan the redeemed tickets.
  • Is a guidebook included?

    • Better than a guidebook, we have included an entire map of the city with all the top things to do, useful information for travelers and discounts at the most popular sites.
  • Is the Louvre, Orsay, Eiffel or Seine Cruise included in this Card?

    • Anything which you add to your card will be included.
  • Can I skip the lines?

    • Yes of course! Once you make the online redemption at the vendor’s site, you will receive the QR cord for the booked date and time. Then, when you arrive, you are ready to skip the lines and directly enter. In addition, an audio guide is already waiting for you on the app, so you’re ready to begin!
  • Which audio guides and audio tours are included?

    • Included are Notre Dame, Montmartre, Latin Quarter Audio Tours and a map with all essential information. If you have booked a Louvre or Orsay ticket you will benefit from these audio guides as well. All audio tours and guides were made by local tour guides and specialists. These audios can be played on your smartphone after you download them in the Apple or Google Play Store. This eliminates the need to share public equipment at tourist attractions. Audio guides are available in English and German. When ordering your card you will receive a code to access them for free. Our audio apps are the ideal tool which allow you to discover Paris, its various gorgeous historic neighborhoods and world famous museums at your own pace.
  • Do I save money with the Paris Welcome Card pass?

    • Definitely! Go to any other website and compare how much the Louvre ticket and audio guide costs or the Orsay ticket with the audio guide. In addition, the price of our card includes the map, city highlights and reduced fares. These features alone are worth more than 30 euro. But we think you’ll agree that the very best part of the card is the time you save. We know that when traveling, time is priceless.
  • How much does the Paris Welcome Card cost?

    • The base price starts at 12€. According to the tickets and activities you add the price will change from there. You determine the budget according to your time and interests.
  • How long is this Paris card valid?

    • You determine how long the card is valid for.
  • Do children need a card?

    • Cards for children below 12 start from 6€ and according to the tickets you add the price will go up.
  • Can I visit the same attraction twice with my Card?

    • You can only visit each attraction included one time.
  • Do you offer discounts for groups, students or senior citizens?

    • We offer discounts for groups of 10 or more. Please contact us for your personal offer.
  • What if I don’t receive the email confirmation after my order?

    • Your confirmation is sent as soon as you order. Please be sure to check your spam or junk folder just in case. If you still can't find it, please contact us.
  • What happens if my travel dates change or if I can’t use my Paris Welcome Card?

    • No problem! We refund you any time or you can rebook your card for the new dates.
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